- Utility Billing
New Utility Billing SystemThe City is transitioning to a new utility billing system. Read on...
New Utility Bill Format
The City of Edina began using new billing software in May 2023, resulting in a new look for your utility bill. Use the "Know Your Bill" document (PDF) to better understand the new bill layout. This guide uses a residential bill as the example. Depending on your account type, your bill layout may vary slightly from what’s shown.
Ways to Pay Your Bill
Go to Payment Portal
E-utility billing is a convenient, safe and secure online service the City of Edina offers to its utility customers free of charge!
- Pay your utility bill online anytime - 24 hours a day, 7 days a week.
- Receive an electronic copy of your bill instead of a paper copy.
- Set up automatic payments.
- View the billing and payment history on your account.
- View your water usage history.
Pay by Phone
Pay by phone by calling 1-844-476-3107. Please have your customer and account number ready. Please include all leading zeros in your customer and account numbers.
Pay by Mail
The City uses U.S. Bank’s payment processing service to process checks for utility billing. Checks for utility bills should be mailed to the following address:
City of Edina
P.O. Box 860586
Minneapolis, MN 55486-0586
Note: Payments are not processed at City Hall.
Homeowners Must Complete a Utility Start/Stop Service Form
- Start Service: When you purchase a home in Edina, complete the Utility Service Start online form to begin receiving bills for your City-provided utilities, including water, sewer, storm drainage and recycling.
- Stop Service: If you are selling your home in Edina, complete the Utility Service Stop online form to stop receiving bills for City-provided utilities, including water, sewer, storm drainage and recycling.
- Why is my water usage increasing?
- How often am I billed?
Edina water customers are billed quarterly for amounts used and recorded by their water meters. Quarterly water bills also include charges for sanitary sewer services and storm drainage.
- Is water billed by the quantity used?
Yes, water is billed per 1,000 gallons used and charges are based on a tiered rate structure for all areas of the City except Morningside. Morningside is also billed per 1,000 gallons, but is charged a flat rate.
See the City of Edina utility rates.
- I just bought a house in Edina and have received an outstanding water bill. Do I have to pay this bill if I didn’t use the water?
A water bill is considered a lien against the property. Your real estate agent and/or title company should inform you of any outstanding water bills during the purchasing process, or you can contact Utility Billing for that information.
When buying or selling a home in Edina, residents are required fill out a Start or Stop Request form located under Utility Billing department. When selling your home, we request the date of closing, a forwarding address, and new owners name (if information is known). A final read is performed on the service address and a closing bill is mailed to the seller. Contact your real estate agent who can work with the previous owner’s agent to take care of the outstanding bill.
If these remedies do not work, the bill must be paid by current homeowner.
- Why did I receive a late fee / returned payment fee?
- If a utility bill is not paid in full by its due date, the City will apply a late payment penalty of 5% of the account balance. Late payment penalties will continue to be applied each quarterly billing until the entire balance is paid or certified to property taxes.
- The City will apply a $30 fee for any EFT/ACH returned payments (e.g., incorrect bank account number entry, insufficient funds, or closed account) where the bank cannot process the payment.
- Customers enrolled in automatic payments are responsible for keeping their payment information current.