The City is transitioning to a new utility billing system. Staff are balancing their time transitioning to the new system and responding to customer questions. As a result, response time to phone calls and emails may be delayed. City staff will respond as soon as they can. We ask for your patience during this time of change.
We are currently working with the new system forms team to fix two known issues. The first is customers registered for paperless billing received paper bills instead of electronic bills. The second is autopay customer invoices do not currently display the message “Automatic Payment Do Not Pay”. However, your automatic payment will be drafted on the bill due date. If you login to InvoiceCloud, you will see that the autopay is activated.
We apologize for these errors and again ask for your patience as we work towards a quick resolution with our software provider.