Show All Answers

1. There is a pothole on my street. When will it be fixed?

Potholes are repaired during the summer blacktop season. Service requests submitted by residents to Edina311 help us identify areas in need of a repair. If you notice a pothole please report it to Edina311. 

2. When will my fire hydrant be flushed?

The Utilities Division will flush hydrants for four weeks in May from 6:00 a.m. to 4:00 p.m. Other hydrants will also be flushed throughout the year as weather and water demand allows.

3. When can I expect my street to be swept?

Residential street sweeping takes place twice a year, once in the summer and in the fall. It takes four to five weeks to get the entire City swept. Weather predicts when the operation is in full swing.

4. My water bill seems high this month. Why has it increased?

Common reasons for a high water bill could be summer irrigation usage, dripping or leaky faucets, running toilets, or malfunctioning water softener.

High Water Bill Troubleshooting Tips(PDF)

5. Who do I call for problems with my water and sewer service?

Please call Public Works directly at 952-826-0375 to report water/sewer problems. 

Their regular office hours are 7 a.m. to 3:30 p.m., Monday through Friday.

To report a water or sewer emergency outside of regular office hours, please call the City Dispatcher at 952-826-1600 for after-hours water/sewer emergencies.

6. I need a dumpster on my property. What are my options?

There are two options for placement of these items:

1- Place on private property. (Driveway or yard). With this option, you can leave the items 24 hours a day until the project is done. 

2- Place refuse containers (dumpsters) in a designated "Street Parking" lane. This is allowed for a maximum of 12 daytime hours before it needs to be removed. No exceptions. Refuse containers placed illegally will be ticketed and removed at the owner's expense. 

You may not block a lane of traffic, bike lane, or bus lane and there is no permit allowing you to do so. 

For more information, please contact the Planning Department at 952-826-0369.

7. When will the street be completely fixed after a winter water break?

As soon as weather permits in the spring, water main breaks are prioritized for repair.

8. A plow hit and damaged my mailbox. Who is going to fix it?

At the homeowner’s request, the City will replace the mailbox with a standard-size, non-decorative metal mailbox and replace the support post, if necessary. Alternatively, the City will reimburse the mailbox owner the cost of repair parts, up to $100, for the replacement of the mailbox and post with a submitted receipt for replacement parts.

9. Who fixes my sod or irrigation system if it gets damaged by a plow?

The City will repair plow damages with black dirt or seed each spring. Irrigation damage will be looked at on an individual basis. Please call 952-826-0376 to report any damage. 

10. I've noticed colored flags in my yard. What do they mean?

Gopher State One Call takes requests from callers who plan to do excavation work. The utility companies or a utility locating services company mark the locations of the underground utilities with corresponding paint and flags. 

• White = Proposed excavation
• Pink = Temporary survey markings
• Red = Electric power lines, cables, conduit and lighting cables
• Yellow = Gas, oil, steam, petroleum or gaseous materials
• Blue = Potable water
• Purple = Reclaimed water, irrigation and slurry lines
• Green = Sewer and Drain Lines.

11. I have yard debris from a storm. Will the City pick it up?

No. The City does not pick up yard debris. Please contact your garbage hauler for pickup options.

12. My yard waste was not picked up. Why?

The City does not pick up brush or yard waste. Residents who have yard waste they’d like to dispose of should check with their hauler.

13. Fall is almost over. When will my snow stakes be installed?

Snow stakes are installed every fall generally after Halloween. They must be installed before the ground freezes or a major snowfall arrive.

14. When will my street be plowed after a snow storm?

Streets will be plowed after a snow accumulation of 1.5 inches or more, drifting of snow that causes problems for travel and icy conditions that seriously affect travel. 

Street Plowing Priority

• Primary: Major roads and those that provide access to medical services, fire stations, police and other critical services are plowed first. Those are followed by other key transportation streets, including those that provide access to schools and businesses.
• Secondary: Residential streets.
• Alleys: Plowed by a separate vehicle, usually along with or after secondary routes.
• Timing: Depending on storm severity and length, primary routes may be plowed several times before secondary routes. Crews try to plow secondary routes only once per storm, if reasonable, so homeowners only need to clear the end of their driveway one time.

 Learn more about snow plowing.

View the snow plow route map (PDF)

15. A snow plow just left my street. Why is there a pile of snow at the end of my driveway?

Snow plows are not able to "skip" your driveway. Snow build up from plows may differ from home to home due to a variety of factors like corner lots, snow accumulation along the gutter line or distance between driveway openings.