What will the new bill look like?

The City will begin using new billing software in early 2023, which will result in a new bill layout. Your bill will look different than in the past. All customers will be mailed a “Know Your Bill” document before the new system launches. It will be a helpful guide for understanding your new utility bill.

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1. At a glance, how will my bill change?
2. Will this change how I pay my bill?
3. Why did utility fees and rates change?
4. What are the water and sewer changes?
5. What are the changes to connection fees?
6. Why did commercial/industrial water rates decrease?
7. Did Morningside water rates change?
8. What will the new bill look like?
9. How do I switch to paperless billing?
10. Who should I contact with questions?