What will the new bill look like?

The City of Edina began using new billing software in May 2023, resulting in a new look for your utility bill. Use the "Know Your Bill" document (PDF) to better understand the new bill layout. This guide uses a residential bill as the example. Depending on your account type, your bill layout may vary slightly from what’s shown. All customers will be mailed this document with their first cycle bill from the new system.  

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1. At a glance, how will my bill change?
2. Will this change how I pay my bill?
3. Why did utility fees and rates change?
4. What are the water and sewer changes?
5. What are the changes to connection fees?
6. Why did commercial/industrial water rates decrease?
7. Did Morningside water rates change?
8. What will the new bill look like?
9. How do I switch to paperless billing?
10. Who should I contact with questions?