Why did I receive a late fee / returned payment fee?
  • If a utility bill is not paid in full by its due date, the City will apply a late payment penalty of 5% of the account balance. Late payment penalties will continue to be applied each quarterly billing until the entire balance is paid or certified to property taxes. 
  • The City will apply a $30 fee for any EFT/ACH returned payments (e.g., incorrect bank account number entry, insufficient funds, or closed account) where the bank cannot process the payment. 
  • Customers enrolled in automatic payments are responsible for keeping their payment information current. 

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1. Why is my water usage increasing?
2. How often am I billed?
3. Is water billed by the quantity used?
4. I just bought a house in Edina and have received an outstanding water bill. Do I have to pay this bill if I didn’t use the water?
5. Why did I receive a late fee / returned payment fee?
6. How do I get in touch with another utility company?
7. What if I have further questions?
8. My building is required to comply with Edina’s Efficient Buildings Ordinance. How do I get my building’s prior year water use from the City so I can enter it into Energy Star Portfolio Manager?
9. Can I receive a bill adjustment for filling a hockey rink?