Show All Answers

1. How do I report a missed pickup?

Garbage: Please contact your hauler.

Recycling: Email [email protected]

Organics Recycling: Call Vierkant at 612-922-2505 

2. Why don't we have weekly recycling pickup?

Weekly recycling was considered by the City Council in the City’s last Request for Proposals for Residential Recycling. 

The rates for weekly collection and every other week collection were presented to Council. The cost for weekly collection was nearly double what is currently paid. At the time, when an organics recycling program was also being explored, the City Council chose to keep recycling costs down and stay with the current schedule.

3. Can I get a second recycling cart? Is there a charge for that?

Yes, you can get a different-sized cart or a second cart. See "Cart sizes, upgrades, extra carts" section of the recycling page for details. 

There is no extra charge for the cart or collection from it.

4. Do I need to clean items before recycling them?

Items need to be rinsed out and cleaned of any food debris. They don’t need to be dishwasher clean. 

Please dry them before placing in your cart. This prevents contaminating other items and also avoids turning paper recycling into a soggy mess.

Clean and dry recyclables also help keep your cart clean.

5. My neighbor has discarded materials in their yard. Who do I speak to in order to address this?

Please call the Health Division at 952-826-0370. They will check to see if it is a City Code violation and, if so, notify the property owner.

6. Where do I get rid of junk, old mattresses and computers?

Items of this nature can be brought to the Hennepin County Drop-off Facility in Bloomington, located at 1400 West 96th Street. Call the Hennepin County Environmental Services at 612-348-3777 or visit their website at www.Hennepin.us for more information.

7. How do I dispose of a Christmas tree?

From Dec. 27-Jan. 28, Christmas trees, garlands and spruce tops may be recycled for free at the SMSC Organics Recycling Facility, 1905 Mystic Lake Drive South in Shakopee. It's open 8 a.m. to 3 p.m. Mondays-Fridays except for closing on New Year's Eve and Martin Luther King Jr. Day.  Details are on the SMSC blog.

If you want your Christmas tree picked up curbside, please contact your trash hauler for options. Haulers have various requirements and fees, so make sure to check first before putting your tree out. 

Do not put your tree in your organics bin. 

Of note, Hennepin County doesn't operate a drop-off site for Christmas trees.