Show All Answers

1. I have a question or problem with my cable bill. Who do I contact?

If you are a Comcast/Xfinity customer, call 1-800-Xfinity (1-800-934-6489).

The City of Edina is not involved in cable billing and does not have access to your cable account.

2. I lost the envelope. Where do I send my cable bill payment?

Comcast

P.O. Box 34744

Seattle, WA 98124-1744

3. My cable is out. Who do I call?

Comcast/Xfinity: 1-800-Xfinity (1-800-934-6489).

4. Who do I call about a cable service or equipment problem?

Comcast/Xfinity: 1-800-Xfinity (1-800-934-6489).

5. I've contacted my cable company multiple times but the issue isn't resolved. Can you help?

If you are an Edina resident who has been unable to resolve your cable TV issue with the company, we can contact their government liaison to request assistance. You should receive a response from the company within several business days after the liaison has been notified.

We will need to some information from you, such as the cable company, your account number with that company, your contact information and a description of the problem. We’ll also need approximate dates you contacted the company regarding the issue and what response you received.

Please fill out this form so we have all the information for contacting the company on your behalf.