Two cable companies, Comcast/Xfinity and CenturyLink/Prism, operate in Edina. The City does not have regulatory oversight of them and does not have access to billing or customer information.
The City of Edina can reach out to the companies if Edina customers, after attempting to resolve an issue, do not get an adequate response.
Note: The City does not have any involvement with Internet Service Providers. If you are having an internet issue, please contact your provider.
If you have a question, technical problem, equipment issue or service problem, contact your company first.
Call 1-800-Xfinity (1-800-934-6489)
Comcast, P.O. Box 34744, Seattle, WA 98124-1744
CenturyLink, P.O. Box 2956, Phoenix, AZ 85062-2956
If you have been unable to get an adequate response from the company, fill out the following information. We can contact the company on your behalf and ask them to respond to you. We cannot control their channel packages, pricing or other business decisions.
Please provide the name and information that matches your cable account.
Enter the date you first contacted your cable company to address your issue or question.
Enter date of second attempt to contact company
If you have written correspondence, outage logs or other information important to your complaint, upload it here.
Upload another document or file.
Enter a phone number or email address, in case we have questions about your complaint.
Some of the information you provide on this form is considered public data by state law. Public data is released if someone makes a public records request for it. Your cable company account number is not public data.
When you submit this form, you will be directed to an automatic response page. That means your submission was successful.
A City employee will receive your complaint and review it. We will then contact the cable company's corporate office on your behalf. You should receive a response from the cable company within several business days.
This field is not part of the form submission.
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