City of Edina Form Center

2. Addressing Cable Complaints
   Comcast/Xfinity operates cable service in Edina. (CenturyLink/Prism discontinued service in Edina in December 2020.) The City does not have regulatory oversight of Comcast/Xfinity and does not have access to billing or customer information.
4. The City of Edina can reach out to Comcast/Xfinity if Edina customers, after attempting to resolve an issue, do not get an adequate response.
6. Note: The City does not have any involvement with Internet Service Providers. If you are having an internet issue, please contact your provider.
8. Step 1
   If you have a question, technical problem, equipment issue or service problem, contact the company first.
10. Contact Comcast/Xfinity
    Call 1-800-Xfinity (1-800-934-6489)
11. Mail Bill Payment to Comcast/Xfinity
    Comcast, P.O. Box 34744, Seattle, WA 98124-1744
13. Step 2
    If you have been unable to get an adequate response from Comcast/Xfinity, fill out the following information. We can contact the company on your behalf and ask them to respond to you. We cannot control their channel packages, pricing or other business decisions.
15. Your Name (account holder)*
    Please provide the name and information that matches your cable account.
16. Email Address
18. Address*
20. City
21. State
22. Zip Code
24. Phone Number*
25. Cable Company Account Number (if known)
27. First Attempt to Contact Company*
    First Attempt to Contact Company
    Enter the date you first contacted your cable company to address your issue or question.
28. Second Attempt to Contact Company
    Second Attempt to Contact Company
    Enter date of second attempt to contact company
30. Type of Problem or Issue*

    1. Billing Concern
    2. Equipment Issue
    3. Outage
    4. Technical Problem

    1. Service or Repair
    2. Installation
    3. Unburied Cable/Property Issue
    4. Other
32. Description of Issue*
34. Summary of Response from Cable Company*
36. Upload Supporting Documentation (optional)
    If you have written correspondence, outage logs or other information important to your complaint, upload it here.
37. Additional Documentation
    Upload another document or file.
39. Best Way For Us to Contact You*
    Enter a phone number or email address, in case we have questions about your complaint.
41. Public Data Advisory*

    Some of the information you provide on this form is considered public data by state law. Public data is released if someone makes a public records request for it. Your cable company account number is not public data.

    1. I have read and understand the advisory
43. What Happens Next?
    When you submit this form, you will be directed to an automatic response page. That means your submission was successful.
45. A City employee will receive your complaint and review it. We will then contact the cable company's corporate office on your behalf. You should receive a response from the cable company within several business days.
Leave This Blank:


47. 1. Receive an email copy of this form.
48. Email address

    This field is not part of the form submission.

49. Submit

* indicates a required field